Payment policy
New client? Your therapist will contact you and send a payment link through Square. To secure your appointment, full payment must be completed within 6 hours of booking. Failure to do so will result in cancellation.
Returning client? Pay in person on the day of the appointment. We accept card payments (Visa, Mastercard, or Amex) in Japanese Yen, with the conversion rate based on the daily exchange rate, as well as cash payments in USD or Yen equivalent.
Please note that card transactions incur a 2.5% surcharge. We apologize for any inconvenience.
Cancelation policy
We understand that sometimes appointments need to be changed or canceled; however, we require that our clients give a minimum of 24-hour notice. Any appointments missed or canceled without 24-hour notice will result in a charge equal to 100% of the reserved service amount. If you don’t comply, unfortunately, we will not be able to let you book with us in the future.